Forgot Username/Password step 1

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Touchpoint: 1003
Location: 5012
Zone: CROP
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Forgot Username/Password

Active Step 1 of 3 Personal Information.

  • Provide the necessary information in the fields below to help us identify you and your account.

Inactive Step 2 of 3 Security Information.

  • Provide the correct answer(s) to your security question(s) in order to create a new password.

Inactive Step 3 of 3 New Password.

  • Create a new password for your rewards account.

Have a rewards account not on your credit card?

To recover your online rewards account, please enter the requested information in the fields below.
Capital One
Account Number:
Your bank account number can be found on the bottom of your check
Date of Birth:
The date of birth for the primary person listed on the account
Last 4 digits of Social
Security Number:
The last 4 digits of the SSN for the primary person listed on the account
Zip Code:
The physical address zip code for the primary person listed on the account
Note: If you've applied for a card in the past 24 hours, your account may not be available yet. Please try again later.

Need some help?

Having trouble accessing your rewards account? Give us a call at 1-800-228-3001.